Goods can only be returned within 28 days from delivery. If you wish to return outside this period, please contact us prior to return to advise of the reasons for the delay and await confirmation from us.
Items cannot be returned when unwanted/unsuitable which:
In addition, all items must be returned with their original labels and packaging in good condition.
If the goods are returned in an unsaleable condition we reserve the right to refuse the return.
Goods returned in poor condition will be subject upto a 50% fee or be returned to yourself. We will contact you to discuss the best resolution.
All goods are returned at your own expense and risk. We recommend a recorded delivery method as we cannot accept responsibility for goods lost in transit.
We take care to dispatch your order such that it arrives in good condition. If your goods should arrive and there is a problem with any item please call us or send an email explaining your concerns to the returns email below.
We will respond with further details of how to return these goods.
Please do not return any faulty/incorrect items prior to contacting us.
The Scout and Guide Shop
60 – 68 Trippet Lane