TERMS AND CONDITIONS OF SALE References to "the company" in the following terms and conditions refer to scoutuniforms4u, guideuniforms4u and scoutandguideshop all of which are owned and operated by SGS Outdoors. For more details of the company visit our company profile and/or company information pages.
If for some reason you are unable to use our online ordering facility please contact us by telephone, email or post. If there is a Scout, Guide or Activity Resource item you cannot find in the on-line catalogue please contact us. We have an extensive knowledge of the market and of equipment manufacturers/suppliers and will advise whether we are able to source the item specifically for you.
These Terms and Conditions of Sale apply to all orders placed with the company. For future reference please take a copy. Your web browser should offer this facility. If you have difficulty copies may be requested by e-mail. We reserve the right to amend these terms and conditions at any time without notice.
Every effort has been made in compiling the various documents and help sheets attached to this site. If you note any discrepancies or conflicting information we apologies for this and ask to notify us of it so we can make a correct
CONTACTING US
Full contact details for the company are provided on our company profile page. The company's business days are Monday (Tuesday when Monday is a UK bank holiday) to Saturday. Response to telephone calls or e-mails outside these times may be delayed until the next business day.
ORDERS
Online orders to the company are regarded at law as "an invitation to treat", a contract is only formed once we have responded to your invitation.
By using this online order system the customer certifies that they are aged 18 or above.
The purchase of certain items is restricted to warranted Scout and Guide Leaders. Access to this part of the site is password protected. Application for a password should be made by e-mail using the application form provided. This should be completed prior to any prospective purchase as response will take at least 24 hours to effect.
Overseas orders can be accepted for most categories of items but the customer will be responsible for any additional costs including but not limited to:- import charges/duty, customs inspection fees. For more information regarding the terms and conditions applying to overseas orders please see later on this page.
The goods remain the property of the company until paid for in full.
All sales are governed by United Kingdom law and the language used in any communication will be English.
CHANGES TO THE ORDER
Once you have placed your order you may change or cancel any items prior to despatch by contacting the company by telephone or e-mail. If your order is for products requiring a special / individual order from our suppliers (e.g. scarves, name tapes etc.) we reserve the right to invoice you for those items if you cancel the order after you have confirmed your acceptance of our price offer. We will however make reasonable efforts to minimise any cost to you.
DESPATCH
Subject to stock availability accepted orders will be despatched as follows -
First Class Postage Orders
1. Orders received up to 10.00 Monday to Friday will be despatched that day
2. Orders received after 10.00 Monday to Friday will be despatched the next working day but every effort will be made to despatch the same day.
3. Orders received on Saturday, Sunday or a Bank holiday will be despatched on the next working day.
Standard Class Postage Orders
1. Orders received up to 10.00 Monday to Friday will be despatched the next working day but every effort will be made to despatch the same day
2. Orders received after 10.00 Monday to Friday will be despatched on the next working day but may be despatched the same day.
3. Orders received on Saturday, Sunday or a Bank holiday will be despatched on the next working day.
All orders to UK mainland destinations will be despatched by either Royal Mail or Parcel Force Services. Packages will only be despatched by first class service if specifically instructed when the order is placed. A next day delivery service is not provided.
An e-mail will be sent to you when the parcel is despatched confirming the date the order was posted
Any discrepancies, shortages or errors in the consignment must be notified in writing within 5 days of the receipt of the order. E & O. E.
For more details regarding despatch visit the pages elsewhere of this site entitled "Site Operation" and "Delivery Charges".
OUT OF STOCK ITEMS
If your order is accepted but contains an item or items not immediately available you will contacted by the method selected by you on your order to "discuss" with you alternatives and/or whether
If any items ordered are out of stock and not going to be available with the next 2 working days we will advise you of this by the contact method selected by you. We will wherever possible provide indications of the delivery delay on the out of stock items to enable you to consider whether despatch should be delayed or split into two or more parts. If the order is split into an additional consignment we reserve the right to make a supplementary delivery charge.
DELIVERY CHARGES
We feel it is unfair to customers, especially ones with small orders, to apply a standard postage and packing charge to any order irrespective of its size, weight or value. Our charging arrangements are geared to provide the customer with value for money. For full details regarding postage and packing costs visit the page elsewhere of this site entitled "Delivery Charges".
The weights used by the website's software in calculating postage charges are estimated weights from a database. The actual weight of the completed parcel may differ from the estimated weight due to factors relating to packing materials and the combination of product items. We are unable to amend the parcel weight and charges raised for delivery after the order has been packed.
DELIVERY FAILURE
If the carrier has tried to make a delivery to you and leaves you a card advising you of that fact and asking you to contact them to arrange collection or re-delivery you must contact them promptly. Failure to do so may result in the goods being returned to us or destroyed by the carrier. In this case unless the goods are returned to us in re-saleable condition you remain responsible for their cost. If the goods are returned to us due to non-delivery you remain responsible for the postage and delivery charges together with any charges made to us for the return.
If delivery has NOT been made by the date SGS Outdoors advised, please contact us urgently in order that we can establish whether there has been a problem.
RETURNS
If you are not satisfied with the goods sent, or would like to return them, please contact SGS Outdoors within 7 days of receipt advising us of your reasons for returning the items. Please do not return items without contacting the company first. For more detailed information regarding returns please see the special notes regarding this.
PRICES
Where applicable all the prices shown are inclusive of UK VAT at the current rate. You will be advised of any additional delivery cost before the order is finalised. Badges are supplied post-free and their price on the site includes a supplement to cover postage and packing.
The prices shown on the web pages are accurate to the best of our knowledge at time of publication but the company is under no obligation to maintain the advertised price in the event of incorrect prices being shown for whatever reason (e.g. our suppliers have changed their price to us or human/computer error). The company reserve the right at any time to change a published price.
DESCRIPTIONS
All items are described to the best of our knowledge and ability, however occasional slight variations may occur. Items failing to meet your expectations will be replaced or refunded. If you are unsure of your requirements then you should seek advice from someone familiar with the products such as a Scout/Guide leader or by contacting the company direct prior to purchase.
PRODUCT STANDARDS
Products listed and available to the general public from this website are approved to the relevant British safety standards. No undertaking is given as regards conformity to the requirements of other legislatures.
Please read and follow any instructions provided with the items you purchase and ensure safety at all times. If in doubt seek advice from a Scout or Guide leader or from the company direct.
For clothing care, laundry and cleaning please read and follow any instruction provided with the items you purchase. The company can provide additional cleaning, repair or maintenance advice and products upon request.
LOYALTY BONUS SCHEME
The company operates a Bonus Scheme rewarding Scout and Guide groups for purchasing carried out with us by their leaders, parents and supporters. A bonus voucher will be issued at the same time as the normal till receipt and this will indicate a bonus value equal to 5% of the total amount spent. This voucher will be included with the order when it is despatched. These vouchers can be combined with other vouchers and spent buying goods from the shop. Vouchers can only be redeemed by Groups not individuals and spending by commercial concerns is excluded. Full details of the scheme can be supplied on request.
PRIVACY
To comply with statutory requirements and to be able to deal with post-sales queries, once the order is complete your order details will be stored on the company's computers or archived to computer disk or paper filing. Past order details are not available to customers on-line but a customer may request a copy by email subject to their providing sufficient information to identify the order and to evidence of identity and authority to access this data. Unless specifically requested otherwise the company may use your address details to contact you in future to offer similar goods or services. Your contact details will not be passed to any third party.
DIFFICULTIES WITH ON-LINE ORDERING
This website has been tested and demonstrated to be fully functioning on hardware/software combinations used by the overwhelming majority of Internet users. The variety of individual configurations is too great to guarantee that the e-commerce aspects in particular will function in 100% of cases. The Company will be pleased to handle orders by alternative means such as telephone, e-mail or post.
COOKIES
Cookies are small files written to your computer by the website, usually intended to improve the user's experience of the website. A common use of cookies is to store the current state of an e-commerce shopping cart. This enables you to leave an order incomplete then resume where you left off next time you use the computer. No confidential data is stored in any cookie created by this website. You may view the cookie by clicking HERE. (Note that the contents of cookies are not designed to be human-readable but it is often possible to get an idea of their purpose/content). Many web browsers and security products will include facilities to allow you to control cookies either preventing them altogether or allowing them only in designated circumstances. If you do not wish to have cookies stored on your computer please use one of these facilities, however you should be aware that an aggressive anti-cookie stance would significantly degrade your experience of the Internet.
POP-UPS
Supplementary "pop-up" browser windows can be an annoyance. Unfortunately some websites abuse the capability and flood you with annoying and unwanted advertisements.
This website will only use pop-ups where they represent the best way of making important information visible to you. Examples of "good" use of pop-ups might be to see a larger photo of a product shown on the web page by a thumbnail image or to show the current state of your "shopping cart" on an e-commerce website.
Many web browsers and security products will include facilities to allow you to control pop-ups either preventing them altogether or allowing them only in designated circumstances. If you do not wish to permit pop-ups please use one of these facilities, however you should be aware that an aggressive anti-pop-up stance would significantly degrade your experience of the Internet.
The Google Toolbar (available free from http://toolbar.google.com) hands flexible control of pop-ups to the user (and provides some other useful features). |
